I really enjoyed this book.  It was easy and engaging to read and also offered great material for doing UX planning.

The book starts with a definition of the problems of UX design and some of the difficulties in engaging in this area of work.  It is an often overlooked discipline by site builders and buyers alike.  The first sections have some good advice on creating organizational energy around UX principles.

The later sections of the book get into the meat of discovery, heuristics, planning, etc.  There are great examples and tips on how to move a project through the different phases from discovery of site purpose and needs all the way through  wireframing, testing and more.

My favorite section is probably chapter 2 on Exploring the Problem. I like the tips and ideas around using hard data, common sense and expert knowledge to combine for the best solutions and possible ideas.  I’m definitely in the “design to a solution” camp and found a bunch of very good ideas around really focusing on the needs that the project will fulfill.  I think that mindset gets too easily lost in too many projects and is a major cause of failure in the end.

The last bit of the book is about how to work with different stakeholders in the development process.  This too is a great section and worth the read alone … although the entire book is definitely worth your time.

Anyway, definitely read this one if you have any interest or needs around the UX field.